Refund policy

Refund & Return Policy

Thank you for shopping at Scrumbyte. We strive to ensure that our content delivers real value and supports your business or professional goals. Since our products are digital and delivered instantly, we maintain a transparent refund and return policy as outlined below:

1. No Returns or Exchanges

Due to the digital nature of our products, we do not accept returns or offer product exchanges once a file has been downloaded or accessed.

2. Refunds (Limited Eligibility)

We offer refunds only under the following conditions:

• You purchased the same product more than once by mistake (duplicate order).
• You are unable to access or download the product due to a technical issue on our end, and we are unable to resolve it within 72 hours of being notified.
• The product received is materially different from what was described on the product page.

3. Non-Refundable Situations

We do not offer refunds under the following circumstances:

• You no longer need the product.
• You changed your mind after purchase.
• You do not have the required software to use the product.
• You misunderstood the product’s purpose despite a clear description.
• You are dissatisfied due to personal preferences or expectations not based on product claims.

4. Refund Request Process

To request a refund (where eligible), please contact us at [your email/contact form link] within 7 days of your purchase. Include:

• Your order number
• Reason for the refund request
• Screenshot or details of the issue

We aim to respond to all refund requests within 2–3 business days.

5. Support

If you face any issues with your digital download, we're happy to assist. Please reach out at [support@scrumbyte.com], and we’ll do our best to resolve the issue quickly.

By purchasing from our store, you agree to this refund and return policy.